Terms and Conditions

1. About Our Website and These Terms

1.1 Welcome to www.willowstitch.com.au (the Website). This Website provides you with an opportunity to browse and purchase various products and services listed for sale (the Products). By accessing our Website and using our services (the Purchase Services), you agree to be bound by these Terms and Conditions (Terms).

1.2 This Website is operated by Willow & Stitch (ABN 22 664 587 860) (referred to as Willow & Stitch, we, us, or our). Please read these Terms carefully. By accessing or using our Website, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, please discontinue using the Website immediately.

1.3 We reserve the right to amend or replace these Terms at any time by updating this page. Any changes take effect immediately upon publication. Continued use of the Website after changes are made constitutes your acceptance of the updated Terms.

2. Purchase Services

2.1 You may use the Purchase Services either as a registered member or as a guest. During registration or checkout, you will provide personal information including your name, email, phone number, and billing and delivery addresses.

2.2 You warrant that all information you provide is true, accurate, and current.

2.3 You:
(a) agree to use the Purchase Services only for lawful purposes and in accordance with these Terms;
(b) are responsible for maintaining the confidentiality of your account details, including your email and password; and
(c) must notify us immediately if you suspect any unauthorised use of your account.

2.4 To purchase a Product, you must pay the price displayed on our Website using one of the accepted payment methods. Once payment is received, we will confirm your order by email.

2.5 We use third-party delivery providers (Delivery Service Providers) to deliver our Products. You acknowledge and agree that delivery is handled solely by these providers, and they are responsible for the delivery process.

3. Intellectual Property

3.1 All content, materials, and intellectual property on this Website, including product images, designs, logos, and text, remain the property of Willow & Stitch unless otherwise stated. You obtain no rights or interest in any such content other than as permitted under these Terms.

3.2 Your personal information will be handled in accordance with our Privacy Policy, which is available on our Website.

3.3 If you send or share photos with us (for example, product images or customer photos), you grant us permission to use and display those photos on our Website or in our marketing materials. You warrant that you own or have rights to share those photos and that any individuals featured have consented to their use.

4. Rights and Remedies

4.1 Your rights under Australian Consumer Law (Consumer Rights) remain unaffected by these Terms. Further details are available from the Australian Competition and Consumer Commission (ACCC) at www.accc.gov.au.

4.2 Subject to your Consumer Rights:
(a) all implied warranties, guarantees, and conditions are excluded to the fullest extent permitted by law;
(b) product sizes, colours, and packaging may vary slightly from images shown on our Website;
(c) we are not responsible for any issues arising from delivery, which are managed by third-party providers;
(d) our total liability to you under these Terms is limited to $100;
(e) we are not liable for any indirect, special, or consequential loss, including loss of profits, time, data, or goodwill; and
(f) our liability is reduced to the extent that any loss was caused or contributed to by you or inaccurate information provided by you.

5. General

5.1 Subject to your Consumer Rights, these Terms represent the entire agreement between you and Willow & Stitch regarding your use of this Website.

5.2 Each party confirms that it has full authority to enter into and perform its obligations under these Terms.

5.3 We are not liable for any delay or failure to perform our obligations due to circumstances beyond our reasonable control.

5.4 If any provision of these Terms is found to be invalid or unenforceable, the remainder of the Terms will continue to apply.

5.5 No waiver of any part of these Terms is valid unless made in writing. Failure to enforce any right under these Terms does not constitute a waiver of that right.

5.6 You may not assign your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations at any time by notice to you.

5.7 These Terms are governed by the laws of New South Wales, Australia, and you submit to the non-exclusive jurisdiction of the courts in that State.